Ofgem has ordered swift action after it was discovered unto 1.5 million customers using pre-payment gas meters
have been overcharged.
The meters manufacturers as far back as 2007, have a design fault which results in the customer being charged
more than they are actually using. The gas suppliers know who has been affected and are doing all they can to
rectify the situation. Ofgem says that they are determined that no customer should lose out and expect the industry
to repay all customers within a clearly agreed timetable, reconfigure meters as soon as possible and protect
customers in the meantime.
IF YOU THINK YO MAY BE AFFECTED, CONTACT YOUR GAS SUPPLIER OR OFGEM.
have been overcharged.
The meters manufacturers as far back as 2007, have a design fault which results in the customer being charged
more than they are actually using. The gas suppliers know who has been affected and are doing all they can to
rectify the situation. Ofgem says that they are determined that no customer should lose out and expect the industry
to repay all customers within a clearly agreed timetable, reconfigure meters as soon as possible and protect
customers in the meantime.
IF YOU THINK YO MAY BE AFFECTED, CONTACT YOUR GAS SUPPLIER OR OFGEM.
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